Website terms
These Website Terms explain how the VLV Electrical Ltd website should be used. They are separate from the Master Terms and Conditions of Service for quoted works and services.
These terms govern use of the VLV Electrical Ltd website at https://www.vlv-electrical.co.uk. By browsing or using the website, you should use the information responsibly and only for general service and enquiry purposes.
Website Terms apply to browsing and using the website. VLV Electrical Ltd Master Terms and Conditions of Service apply to quotations, attendance, electrical works, services, materials, payment, certification, warranty, complaints and contract terms.
Any quotation, attendance or instructed works are subject to the Master Terms and Conditions together with quotation-specific scope, assumptions, exclusions and variations.
Website content is provided as general information only. It is not a substitute for site-specific electrical inspection, testing, design, quotation, professional assessment or advice based on the condition of a particular installation.
The website does not provide DIY electrical instructions. Electrical work should be assessed, installed, inspected and tested by competent persons using appropriate equipment, safe systems of work and applicable standards.
Any online estimate, price range or Quote Assistant output is indicative only. It is not a fixed quote and does not create a booking or works contract by itself.
Final pricing, scope and attendance remain subject to VLV review, photos, site information, access, testing, specification, availability and quotation acceptance.
Users should provide accurate information to the best of their knowledge. Uploaded photos, reports or documents may be used to assess the enquiry and prepare a response.
Photos and documents should only be uploaded where safe and lawful. Do not remove covers, expose live parts, interfere with electrical equipment or place yourself at risk to obtain photos.
VLV aims to keep website information accurate and up to date, but information may change. Services, prices, grant schemes, accreditation status, insurance details and availability may be subject to change.
The website may be updated, suspended or unavailable from time to time.
Accreditation and insurance information is provided in good faith based on current records. Scheme status, grant rules and insurance cover are subject to the relevant provider's terms, conditions and current status.
EV grant information is for guidance only. Eligibility, voucher approval, funding levels and scheme availability are controlled by GOV.UK, OZEV, DVLA and the relevant scheme rules. VLV Electrical Ltd cannot guarantee grant eligibility or approval.
The website may link to Google, GOV.UK, NAPIT, TrustMark, review pages or other third-party websites. These links are provided for convenience. VLV Electrical Ltd is not responsible for third-party content, accuracy or availability.
Website content, branding, text, layout, forms and design belong to VLV Electrical Ltd or its licensors unless stated otherwise. Users must not copy, reproduce or reuse website material commercially without permission.
Personal data and cookies are handled in accordance with the Privacy Policy and Cookie Policy.
Complaints about works or services should follow the Complaints & Customer Care process, not just these Website Terms. Complaints can be raised by email at complaints@vlv-electrical.co.uk.
Nothing in these Website Terms excludes liability that cannot lawfully be excluded. VLV Electrical Ltd is not responsible for reliance on general website content without site-specific assessment.
Using the website, submitting an enquiry or receiving an indicative online estimate does not by itself create a works contract.
VLV Electrical Ltd may review and update these Website Terms as the website, services, legal requirements and customer enquiry processes develop.
VLV Electrical Ltd
Email: contact@vlv-electrical.co.uk
Phone: 01291 441433
Complaints: complaints@vlv-electrical.co.uk