Accreditations and insurance
Accreditations, Insurance & Customer Protection
VLV Electrical Ltd provides electrical services with verified trade registration, appropriate insurance cover, clear customer terms and a structured complaints process.
This page summarises the key registrations, insurance details and customer protection routes that support the way VLV Electrical Ltd works.
NAPIT registered electrical contractor
VLV Electrical Ltd is NAPIT Registered / NAPIT Approved Contractor, registration number 77586. Relevant electrical certification, Building Regulations notification or scheme documentation will be provided where required for the completed scope of works.
What this means for customers
- Work is undertaken by a registered electrical contractor.
- Electrical certification or documentation is provided where required.
- Scheme-provider processes may apply where relevant.
TrustMark Registered Business
VLV Electrical Ltd is a TrustMark Registered Business through its scheme provider where applicable. TrustMark is a Government Endorsed Quality Scheme.
What this means for customers
- Customers can review the TrustMark Customer Charter.
- TrustMark provides a recognised customer journey and quality framework.
- Complaints should first be raised with VLV Electrical Ltd, with scheme-provider escalation available where applicable.
OZEV authorised EV chargepoint installer
VLV Electrical Ltd is an OZEV authorised installer for eligible residential and commercial chargepoint grant schemes. Installer number: EVHS/WCS13427.
Important grant note: Grant availability, eligibility, voucher approval and funding levels are controlled by OZEV/DVLA and the relevant GOV.UK scheme rules. VLV Electrical Ltd can advise on electrical installation requirements and assist with installer-side claim steps where applicable, but cannot guarantee customer eligibility or grant approval.
Business insurance summary
VLV Electrical Ltd maintains business insurance under policy number CHBS5258654XB, including public liability cover up to £5,000,000, professional indemnity cover up to £1,000,000, and employers' liability cover up to £10,000,000. The current policy period runs from 13 November 2025 to 12 November 2026. Cover is subject to the policy terms, conditions, exclusions and limits.
Insurance evidence can be provided on request where required.
Public liabilityup to £5,000,000
Professional indemnityup to £1,000,000
Employers' liabilityup to £10,000,000
Policy period13 Nov 2025 - 12 Nov 2026
Policy numberCHBS5258654XB
Customer protection and complaints
If something is not right, VLV Electrical Ltd aims to resolve concerns fairly, clearly and without unnecessary stress. Complaints can be raised in writing using the dedicated complaints email address.
Stage 1 - Contact VLV Electrical Ltd
Raise the complaint with VLV first so it can be reviewed properly.
Stage 2 - Scheme provider escalation
Scheme-provider escalation may be available where the matter falls within the relevant remit.
Stage 3 - TrustMark / dispute resolution
For TrustMark-related work, further TrustMark or eligible dispute resolution routes may apply after earlier stages.
Terms, privacy and website policies
Website Terms apply to use of the website. Master Terms & Conditions apply to quoted works, attendance, services, materials, payment, certification, warranty and complaints.
Master Terms & Conditions
Client works terms for quotations, attendance and instructed works.
Website Terms
Terms covering use of the VLV Electrical Ltd website.
Privacy Policy
How website enquiries, uploads and customer data are handled.
Cookie Policy
Cookie choices, consent preferences and analytics information.
Complaints & Customer Care
Simple customer-care route and staged escalation information.